Terms & Conditions of Sale

We are very happy to welcome you to our website www.koreanqueens.com. Korean Queens S.L.N.E., would like to emphasize its importance to respect the trust that you show us and is very careful meeting the requirements of professional diligence regarding e-commerce and Direct Marketing.

To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of KoreanQueens.com, you agree to be bound and to abide by these Terms of Use.

Korean Queens S.L.N.E., company registered in Spain, Urb/ Cortijo del Conde, Nº 5, Málaga, España with registration number C.I.F. B93203511. We will do our utmost to guarantee the accuracy and reliability of the content of this website, that we reserve the right to correct or modify at any moment without any prior warning. Although, we cannot guarantee the exactitude, precision or exhaustivity of information available on this Website. Thus, in consequence we decline any responsibility:

- of all errors or omissions of any kind that may affect the content of this Website

- any damages resulting of an intrusion of a third party that may incur in modifications of the information that is made available on the Website

- and moreover for any damages, or injury caused by any failure of performance, error, omission, interruption, communication line failure, delay in operation, transmission, defect, theft, virus or destruction or unauthorized access to, or alteration to this Website.

The present terms & conditions of sale are solely valid for the sale of products proposed on this Website. They will be systematically accessible on the Website by the purchaser at the moment of validating an order.

In consequence, by placing an order, implicates acceptance of these terms & conditions of sale excluding all other conditions that are present in mailing pieces or catalogues.





Privacy And Security

The Korean Queens company value the trust that you place in us and follow strict security procedures to put in place the Data Protection Act 1998. As indicated in the Data Protection Act 1998, you have the right to access, to rectify or delete your personal data. You can implement your right, by completing the online contact form. 

Please, review our Privacy Policy, which forms a part of these terms and conditions and governs your visit and your purchases on this Website.

 

Offers and prices

The promotional offers are only valid for the duration of the concerned commercial offer.

The prices on this Website are indicated in Euro including all taxes, although excluding delivery fees and are susceptible to changes during the year. Products are invoiced at the price indicated at the time of validating an order.

Products will remain the property of Korean Queens until complete payment of the Korean Queens given price.

 

Currency

All transactions, regardless of shipping country, will be charged in Spain currency (EURO) only. We hope to provide more currency options for our valued customers in the near future.

 

The Order Process

The different steps of placing an order are as follows: You select the product(s) of your choice and add them to your shopping basket, you can at any moment check the products in your shopping basket, the price and apply any modifications (confirm or correct) prior to finally placing your order. You log-in (with your email and password). If you are a new customer, you have to create an account and you then must log-in by entering a valid email address and a password (personal and confidential) that will be asked throughout the Website.

The supply of your personal information are compulsory for the treatment and delivery of your order. When you confirm your order by clicking on the button "Validate", you declare to have accepted these and all the terms and conditions. Your order is then treated by our Customer Service department. Once your order has been placed, we will send you an automated email acknowledgement, to your given email address, providing you with a detailed summary of your order and the total and final price charged the amount to be invoiced and the delivery address you opted with.

 

Payment

Korean Queens aims to give the most convenient and ease to customers for the online shopping experience, thus we have opted for the following types of payment methods:

All payment options can be selected at the check-out stage.

 

PAYPAL

PayPal is a method of payment for which there are no charges and which guarantees a secure payment on KoreanQueens.com. For the payment you log into PayPal with your registration details and confirm the payment. Your bank account or credit card details are lodged with your PayPal account, so they are not transmitted during the payment process.


 

CREDIT CARD

We currently accept major international credit cards including Visa, MasterCard, and American Express. Korean Queens guarantees that your online transaction will be secure and that your credit information will be protected. See our Privacy & Security Policy. We guarantee that you will not be billed for any additional charges not associated with the order.

 

BANK TRANSFER

Whether you are making your payment via online banking or a normal bank transfer, you should note the following:

 

Firstly, the final step in the payment process, as well as the confirmation email include two very important elements for completing the payment:

Bank account details - this is the account where you have to make the payment.

 

Please mention your name and order number on your transfer form, so that Korean Queens can match that payment to your order.

 

Secondly, when you choose to pay by bank transfer, usually takes between 2-5 days, depending on the country you are transferring the money from.

 

Security Payment

The order value will be debited at the time of placing your order.
 Payment by credit card is secure. The order transaction is directed encrypted mode to a server to validate your credit or debit card details you submit to us, in mode SSL (Secure Socket Layer), we do this before your order can be accepted. In fact, Korean Queens guarantees your security. Once this has been done, we will acknowledge that your order has been received by sending you an email acknowledgement of your order to the email address you have provided in your registration form.

Please note that some banks may charge you a fee when using a Visa Debit Card, due to an overseas transaction. Please, contact your Bank if you need more information.

 

Product Availability

Our product offers proposed on the Website are only valid while stocks last. In the case where a product does become unavailable, after you have placed an order, we will do our utmost to send you this product you ordered as soon as possible. If you prefer you may cancel your order (refunds by cheque) or ask for the exchange of an order by contact us by email. In the case where a product does become unavailable. Korean Queens will reimburse you, unless we would be able to send you a substitute (necessarily a product of equivalent quality and commercial value).





Delivery

Shipping Information (SPAIN) & Portugal:

We use express service for deliveries to Spain (Peninsula) and Portugal. The expenses for handling, packaging, storage, transportation and delivery of the order are just 4.99€ (All TAX included) and 5.99€ for orders over 1Kg. Our products are shipped directly from our warehouse. If all items are in stock, they will be dispatched in 1-2 working days. The order will be received by the customer within 24 hours from leaving our warehouse. Also you can get Free Shipping cost on all orders of 99€ or more 

For Islas Baleares, Islas Canarias, Ceuta and Melilla the shipping rates are determined by the weight of products as well as the location of the shipping destination. You will be delivered between 2-3 working days after your order has been confirmed.

 

International Shipping Information 

We provide worldwide shipping, Korean Queens Shipping method is trusty and accurate. It’s not complicated! Let’s learn the easy way and the details!

We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives. Shipping rates are determined by the weight of products as well as the location of the shipping destination.

The shipping calculator is available in the Shopping Cart as well so that you can calculate the standard shipping costs for your full order before you begin checking out.

Korean Queens generally ships packages out every 24 hours, Monday through Friday, to ensure a fast-shipping cycle so your package gets to you at the shortest amount of time possible.

International shipping costs are based on international rates. International custom duty fees may apply. KoreanQueens will not be reliable for these extra charges. All custom taxes are declared by international law.

Our products are delivered according to the delivery address that is indicated during the process of the order. It is your responsibility to complete your delivery address with utmost precision to ensure the correct delivery of your parcel. You will be delivered between 5-14 working days after your order has been confirmed. Note that Shipping times are estimates.

 

Dispatch notification

We will send a Dispatch Notification email to you after we have dispatched your order. The majority of our orders are shipped within 1-2 business days after placing the order online.

 

Faulty, damaged or missing items

Our goal is to ensure your complete satisfaction with your purchase. We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible.

If you need to return a Korean Queens product because it is damaged when received or faulty, please contact us immediately through our contact form page or by e-mail within 48 hours of the Process Date. We will refund the product, the delivery fees and eventual return fees.
You must return the product in its original packaging, in the same condition as you receive it (If not, we reserve the right to refuse a refund on the item) within 2 working days from the day following that on which you received the parcel, to: Korean Queens SLNE Urb/Cortijo del Conde, Villas del Sur, Nº 5 Málaga 29790 (SPAIN).

After we receive the product you return and check its condition, refund will be processed right away. If your product is faulty, we commit to exchange the item or to refund by cheque within 15 working days of receiving notice of the decision to cancel.

If you still want to get the product, please kindly ask us for return.

To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by us.

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

 

Customer Guarantee

Customer Guarantee
You benefit the legal guarantee of our delivered products. We ensure your consumer rights and the respect of the general requirements of professional diligence, in particular regarding manufacturing or our products, e-commerce and Direct Marketing.

 

Responsibility

Products proposed are in conformity with European and International regulations. 

Korean Queens will not be held responsible for non-delivery of orders in case of out of stock products, natural disaster, postal strikes/problems or delivery service provider strikes/problems. Korean Queens will not be responsible for any indirect damages after the following: loss of exploitation, loss of profit, damages or costs.

 

Intellectual Property

The entire contents of Korean Queens Website: brands, drawings, models, logos, graphics, etc ... are protected by international copyright and are the property of Korean Queens. Therefore, the contents of the pages of this Website may not be reproduced in whole or in part without the prior written consent of Korean Queens. In this respect, none of the providers of the Website will give a license nor authorization, other than the consultation of the Website.
Unless otherwise specified herewith, the trademarks, trade names and logos of Korean Queens appearing on this Website may not be used in any manner whatsoever without the prior written consent of Korean Queens. Korean Queens reserves the right to modify or eliminate any element of the content of this Website and the offers without prior written notice.

 

Legal Notice

Your use of this Website and any purchase you make of any goods from Korean Queens shall be governed by Spain law and be submitted to the exclusive jurisdiction of the Spanish courts.

 

Modifications Of The General Terms & Conditions Of Sale

Considering the evolution of the Website, Korean Queens reserves the right to adapt or modify at any moment the present terms & conditions of sale. The new terms & conditions of sale will be made available to the customer via the modification of the online information on this Website and will be put into practice on orders validated after the date of modification.

 

Our trademarks, service marks and copyright

All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on KoreanQueens.com, are the exclusive property of KoreanQueens.com and are protected by Spain and international copyright and other applicable intellectual property laws. All software used on our site is the property of KoreanQueens.com or its software suppliers and is protected by Spain and international copyright and other applicable intellectual property laws.